Question 1

How do I find the right mats for my vehicle?

Accepted Answer

You can use our vehicle lookup tool by entering your registration number on the homepage - this will automatically identify your car and show compatible mats. Alternatively, browse by make and model using the navigation menu. Each product page includes a year selector to ensure you get mats that fit your specific model year. If you can't find your vehicle, contact us for a custom quote.

Question 2

What materials do you offer?

Accepted Answer

We offer two premium materials: Luxury Carpet - available in various colours with matching or contrasting binding, providing a premium look and comfortable feel perfect for everyday driving. Heavy-Duty Rubber - ideal for all-weather protection, easy to clean, and perfect for commercial use or harsh conditions. Both materials are precision-cut for a perfect fit using our advanced digitising technology.

Question 3

Can I customise my mats?

Accepted Answer

Absolutely! Customisation options include: Carpet colour selection from our wide range, Binding/trim colour choices for contrast or matching looks, Set options (Full Set, Front Pair, or Rear Pair only), and Heavy-duty Taxi versions for commercial vehicles with reinforced construction. Simply use the customisation options on each product page.

Question 4

Can I order just front or rear mats?

Accepted Answer

Yes! You can choose from three set options: Full Set (all mats for your vehicle), Front Pair Only (driver and passenger), or Rear Pair Only. Pricing adjusts automatically based on your selection, so you only pay for what you need.

Question 5

What is the difference between Carpet and Rubber mats?

Accepted Answer

Carpet mats offer a premium, luxurious feel and are ideal for everyday driving. They're comfortable underfoot and available in various colours. Rubber mats provide maximum protection against mud, water, and spills. They're extremely durable, easy to clean with just a hose, and perfect for commercial use, outdoor enthusiasts, or harsh weather conditions.

Question 6

How long will my order take to arrive?

Accepted Answer

All our car mats are custom made to order in our UK factory. Manufacturing takes 1-2 weeks, plus 2-3 working days for delivery via Evri to mainland UK addresses. Total time from order to delivery is typically 2-3 weeks. You'll receive tracking information via email once your order is dispatched.

Question 7

What delivery options are available?

Accepted Answer

We offer free standard delivery on orders over £50. Orders under £50 have a £4.99 shipping fee. All deliveries are tracked via Evri. Delivery is available to UK mainland, Northern Ireland, Channel Islands, Isle of Man, and Republic of Ireland.

Question 8

Do you ship outside the UK?

Accepted Answer

We currently ship to the UK (including Northern Ireland, Channel Islands, and Isle of Man) and the Republic of Ireland. For shipping quotes to other European countries, please contact us with your requirements.

Question 9

How do I track my order?

Accepted Answer

Once your order is dispatched, you'll receive an email with a tracking number. You can use this to track your delivery with Evri on our Track Order page or directly on the Evri website. If you have an account, you can also view your order status in your account dashboard.

Question 10

What if I'm not home for delivery?

Accepted Answer

Evri will attempt delivery and leave a calling card if you're not home. You can then rearrange delivery for a convenient time or collect from a local parcel shop. You'll receive tracking updates via email and SMS if provided.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express through our secure Square payment system. We also support Google Pay and Apple Pay for quick, contactless checkout. All transactions are encrypted and PCI compliant for your security.

Question 12

Do you offer trade or bulk discounts?

Accepted Answer

Yes, we offer competitive pricing for trade customers, car dealerships, fleet operators, and bulk orders. Contact us with your requirements for a customised quote. We can handle large orders with consistent quality and branding options for commercial fleets.

Question 13

Is my payment information secure?

Accepted Answer

Absolutely. We use Square for payment processing, which is PCI DSS compliant. Your card details are never stored on our servers - all payment information is handled securely by Square's encrypted systems. Look for the padlock icon in your browser to confirm secure checkout.

Question 14

Do you charge VAT?

Accepted Answer

Yes, all prices shown include VAT at the current UK rate. The price you see is the price you pay - no hidden charges at checkout.

Question 15

What if my mats don't fit?

Accepted Answer

Every mat is precision-cut to your vehicle's exact specifications using the latest digitising technology. We guarantee a perfect fit - in the unlikely event of a fitment issue, contact us within 14 days and we'll arrange a free replacement or refund. Please provide photos of the issue so we can resolve it quickly.

Question 16

What is your returns policy?

Accepted Answer

As our mats are custom made to order, we can only accept returns if the product is damaged, defective, or does not fit your specified vehicle. We cannot accept returns for change of mind or incorrect colour choice. Contact us within 14 days of delivery to arrange a return for eligible items. See our full Returns Policy for details.

Question 17

Are the mats easy to fit?

Accepted Answer

Yes! Our mats are designed for easy installation. They simply drop into place and many include fixing clips to keep them secure. Most customers can fit their mats in just a few minutes with no tools required. The precision-cut edges ensure they sit perfectly in your vehicle's footwells.

Question 18

How do I care for my car mats?

Accepted Answer

Carpet mats should be vacuumed regularly and can be spot-cleaned with carpet cleaner for stains. Avoid soaking them. Rubber mats can be removed and hosed down or wiped clean with soapy water. Allow to air dry. We recommend removing mats periodically to clean underneath and prevent moisture buildup.

Question 19

Do you offer a warranty?

Accepted Answer

Yes, all our mats come with a 12-month warranty against manufacturing defects. This covers issues with stitching, binding, or material defects under normal use. The warranty does not cover wear and tear, damage from misuse, or fading from prolonged sun exposure.

Frequently Asked Questions

Delivery Info

Returns Policy

Track Order

Still Have Questions?

Frequently Asked Questions

Delivery Info

Returns Policy

Track Order

Still Have Questions?